Shipping Information

Most orders are shipped within 48 hours of your checkout. The actual transit time may vary depending on shipping methods and regions


International orders: We cannot guarantee the charges levied as any customs taxes or duties. Any customs or import duties are charged upon the parcel reaching its destination country. These charges must be paid by the recipient of the parcel.

2.1. All applicable VAT, PST, HST, and/or GST charges along with brokerage fees will be the responsibility of the Customer and shall be duly paid at the time of delivery.

2.2. Most international shipments will incur additional fees in the form of duties and taxes. These fees are the responsibility of the customer and are related to the country in which you are importing. These charges are in addition to the shipping cost, and are not able to be estimated/calculated by Payatu

You acknowledge that the billing and shipping address you provide is accurate. We shall not be responsible for lost or returned packages in these instances. There will be no refund in cases of incorrect shipping information.

Duties and Taxes

All duties and taxes for international shipments are the responsibility of the customer. Payatu shall not be responsible for any extra charges once the original package has been shipped.


If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.