- Returns: We accept returns only for Dead On Arrival (DOA) products or if the wrong item was shipped. In both cases, we assure a 100% refund or replacement.
- A product is considered DOA if it exhibits symptoms of a hardware failure, preventing basic operability, upon its initial use out of the box
- Exclusions: Repaired or modified products are not eligible for a refund or replacement. Returns must be initiated within five calendar days of the item's arrival at the customer's address.
- Warranty Information: Due to the nature and usage of our products, i.e. vulnerability analysis, which is both intrusive and destructive, we do not provide any warranty unless explicitly mentioned on the product page.
In case of queries on warranty and return policies, please reach out to us info@expliot.io
Shipping Information
Most orders are shipped within 48 hours of your checkout. The actual transit time may vary depending on shipping methods and regions
International orders: We cannot guarantee the charges levied as any customs taxes or duties. Any customs or import duties are charged upon the parcel reaching its destination country. These charges must be paid by the recipient of the parcel.
2.1. All applicable VAT, PST, HST, and/or GST charges along with brokerage fees will be the responsibility of the Customer and shall be duly paid at the time of delivery.
2.2. Most international shipments will incur additional fees in the form of duties and taxes. These fees are the responsibility of the customer and are related to the country in which you are importing. These charges are in addition to the shipping cost, and are not able to be estimated/calculated by Payatu
You acknowledge that the billing and shipping address you provide is accurate. We shall not be responsible for lost or returned packages in these instances. There will be no refund in cases of incorrect shipping information.
Duties and Taxes
All duties and taxes for international shipments are the responsibility of the customer. Payatu shall not be responsible for any extra charges once the original package has been shipped.
If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order.